Privacy Policy huat888 — Our Commitment to Protecting Your Personal Data

Huat888 is an online casino platform built to serve the needs of Malaysian players. As a company serving over 500,000 registered members across Malaysia, we recognise the importance of personal data protection and are committed to handling user information in a responsible, transparent, and secure manner.

This Privacy Policy applies to all information we collect through the huat888.best website, the huat888 mobile app for Android and iOS, and all related communication channels including customer support via Live Chat, WhatsApp, and email.

Huat888 collects several categories of personal data from users, depending on how you interact with our platform.

We do not collect sensitive data such as health information, religious beliefs, or political views. We also do not store credit or debit card numbers directly — all card transactions are processed by third-party payment providers that are PCI-DSS compliant.

Huat888 collects personal data through several methods:

• Directly from you — when you register an account, make a deposit, contact customer support, or fill in any form on the platform.
• Automatically during use — through cookies, server logs and tracking technologies that record technical activity while you use the huat888 website or app.
• Via payment providers — when you make a deposit or withdrawal via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX, the necessary transaction details are shared between the payment provider and huat888.
• Through an identity verification provider — for age and identity verification, huat888 may engage third-party verification services operating under strict confidentiality agreements.
• From public sources — in cases involving fraud prevention or anti-money laundering investigations, huat888 may refer to information lawfully available from public sources.

Huat888 uses your personal data solely for the following purposes:

• Account management: Creating, verifying, and managing your huat888 account, including password recovery and two-factor authentication.
• Financial transaction processing: Processing your deposits and withdrawals through your preferred Malaysian payment method — TNG eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX.
• Legal compliance: To meet Malaysian legal requirements including PDPA, anti-money laundering legislation (AMLA), and reporting obligations to the relevant authorities.
• Fraud prevention: Monitoring and investigating suspicious activity to protect you and the platform against fraud, abuse and unauthorised access.
• Customer support: Providing technical assistance and resolving enquiries, complaints or disputes that you raise with the huat888 support team.
• Platform improvements: Analysing aggregated, anonymised usage patterns to understand how users interact with the platform and improve the overall experience.
• Service communications: Sending important account-related notifications — such as transaction confirmations, security alerts, and significant changes to our terms.
• Marketing (with consent): Sending you information about huat888 promotions and offers that may interest you — only if you have given consent to receive marketing communications. You may withdraw this consent at any time.

Huat888 does not sell, rent, or commercialise your personal data. However, in certain circumstances, we may need to share your information with the following parties:

• Payment providers: Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX processors receive the transaction information required to process your deposits and withdrawals. All of these providers maintain their own privacy policies and security measures.
• Technical service providers: Companies that provide huat888 with technical infrastructure, cybersecurity, analytics, and support services may have limited access to your data — only to the extent necessary to perform their services and subject to strict confidentiality agreements.
• Legal authorities: huat888 will disclose user information to Malaysian authorities where required by court order, applicable law, or in the context of a legitimate criminal investigation. This includes reporting to Bank Negara Malaysia on suspicious transactions in accordance with AMLA requirements.
• Identity verification provider: To fulfil KYC (Know Your Customer) requirements, identity information may be verified through a third-party verification provider operating under a strict data processing agreement.

In all of the above cases, huat888 shares only the minimum data necessary for the specific purpose, and we ensure all receiving parties have appropriate data protection measures in place.

Huat888 continually invests in technical and organisational security measures to protect your personal data against unauthorised access, modification, disclosure, or destruction.

• Encryption of data in transit: All communications between your device and huat888's servers are encrypted using TLS 1.3 with a 256-bit SSL certificate, ensuring data cannot be intercepted in transit.
• Encryption of data at rest: Sensitive data stored in huat888's databases — including identity information and financial details — is encrypted at rest using industry-standard encryption algorithms.
• Two-factor authentication (2FA): huat888 provides and encourages the use of 2FA on all user accounts as an added layer of security beyond passwords.
• Access controls: Access to user data within huat888's internal systems is restricted on a "need-to-know" basis — only staff who require access to carry out their duties are authorised to do so.
• 24/7 security monitoring: An automated monitoring system continuously tracks platform traffic to detect and respond to any security threats or unusual activity.
• Regular security audits: huat888 conducts regular security audits and penetration testing by independent security experts to identify and address vulnerabilities before they can be exploited.
• Staff training: All huat888 staff who handle user data undergo regular data protection and information security training.

Huat888 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required under Malaysian law.

• Active account data: For as long as your account remains active and for 7 years after account closure, in accordance with financial record-keeping requirements under Malaysian law.
• Financial transaction records: A minimum of 7 years from the transaction date, in accordance with AMLA requirements and Malaysian financial regulations.
• Customer support communication logs: 3 years from the date of last interaction, for reference and dispute resolution purposes.
• Technical log data: 90 days, unless a longer period is required for security investigation or legal compliance purposes.
• Marketing data: Until you withdraw your consent to receive marketing communications.

Once the retention period expires, your personal data will be securely deleted or anonymised so it can no longer be linked back to you as an individual.

Huat888 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates correctly.

• Essential cookies: Required for core platform functions such as login, session management, and security. Cannot be disabled without affecting platform functionality.
• Performance cookies: Collects information on how users interact with the platform — pages visited, time spent, and errors encountered — to help us improve performance. This data is gathered in aggregate form and cannot be used to identify any individual.
• Functional cookies: Saving your preferences such as selected language and display settings to deliver a more personalised experience on your next visit.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the huat888 platform. For more information on managing cookies, refer to the help guide of your web browser.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by huat888:

• Right of access: You have the right to request a copy of the personal data we hold about you. Requests can be submitted by email to support@huat888.best and will be processed within 21 business days.
• Right to rectification: If you find that the personal data we hold about you is inaccurate or outdated, you have the right to request a correction. For basic details such as phone number and email, you can update these directly through your account settings.
• Right to object to marketing: You may withdraw consent to receive marketing communications at any time by clicking the "unsubscribe" link in our marketing emails or by contacting the support team.
• Right to restrict processing: In certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved.
• Right to erasure (subject to legal requirements): You may request the deletion of your personal data. However, huat888 may be required to retain certain records under Malaysian law (such as financial transaction records for 7 years), and deletion requests may not be fully fulfilled in such cases.

To exercise any of the above rights, contact the huat888 team at support@huat888.best, stating your full name, account number, and the specific right you wish to exercise. We will respond within 21 business days.

Huat888 is a platform intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

• If we discover that we have collected data from an individual under the age of 18, we will immediately delete that data and close the relevant account.
• Parents or guardians who believe their child has registered an account with huat888 should contact us immediately at support@huat888.best for prompt action.
• Huat888 recommends that parents use parental control software to prevent children from accessing gambling websites.

Huat888 reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or the services we offer.

• Significant amendments will be communicated to members via email or in-platform notification at least 14 days before taking effect.
• The "Updated" date at the top of this page reflects when the latest amendment takes effect.
• Your continued use of the huat888 platform after any amendments take effect will be considered your acceptance of the updated policy.
• We recommend checking this page from time to time to stay informed about how we handle your data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how huat888 handles your personal data, please contact us:

• Email (Privacy): support@huat888.best — please mark the email subject as "Privacy Enquiry"
• Live Chat: Available on the huat888 platform and app — 24 hours a day, 7 days a week
• WhatsApp: Number available upon logging in to your huat888 account

We are committed to addressing every privacy enquiry seriously and will respond within 14 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant Department of Personal Data Protection Malaysia under the provisions of PDPA 2010.